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Installation of the Hermes Router & Phone Adapter

Hermes Router & Phone AdapterWELCOME to HERMES BROADBAND
We are pleased to have you as a new subscriber! This Quick Start Guide is designed to help you install your Hermes Router & Phone Adapter and start making calls in a matter of minutes. We’ve also included a simple guide for accessing your voice mail and familiar features like Caller ID, Call Forwarding, and 3-way Conferencing.

Troubleshooting and Assistance
If you are experiencing issues with your service, please review these common troubleshooting solutions. If you need additional assistance, our Customer Support Center is available by email at . Please be sure to tell your support agent what troubleshooting solutions you have attempted.

Thank you for choosing Hermes!



Getting Started

What’s included:

  • Hermes Router & Phone Adapter
  • Ethernet Cable
  • AC Power Adapter

Equipment you will need:

  • Broadband Connection: DSL, cable modem, or other high-speed Internet connection
  • Router (optional): To share your broadband connection with more than one device. A router is not necessary if you only use one computer.
  • Traditional Analog Telephone

 

Installing the Hermes Router & Phone Adapter on a Single Computer
  1. Power off your DSL or cable modem and computer.

  2. Insert an Ethernet cable into the WAN port. Connect the other end of an Ethernet cable into your DSL or cable modem.

  3. Insert an end of another Ethernet cable into the LAN port. Connect the other end of the Ethernet cable into the Ethernet port on your computer.

  4. Insert the line from your telephone handset into the PHONE 1 port of the Hermes Router & Phone Adapter. Connect the other end of the telephone cable to a traditional analog telephone.

  5. Apply power to your DSL or cable modem. Ensure the proper status indicators are lit.

  6. Plug the power adapter into the Hermes Router & Phone Adapter. The yellow STAT light will blink for up to one minute. When complete the yellow STAT light and the green light will remain solid.

  7. If you wish, you may power up your computer now. Your computer does not need to be on in order to make calls.

  8. You can now make calls! Pick up the phone receiver and listen for a dial tone.
    If you do not have a dial tone, refer to the troubleshooting portion of this document.

 

Installing the Hermes Router & Phone Adapter on Multiple Computers
  1. Hermes Router & Phone Adapter with Multiple ComputersPower off your DSL or cable modem, router, and any devices connected to the router.

  2. Insert an Ethernet cable into the WAN port. Connect the other end of the Ethernet cable into your DSL or cable modem.

  3. Insert an end of another Ethernet cable into the LAN port. Connect the other end of the Ethernet cable into the Ethernet port on your router. Connect your PC and all other network devices into the Hermes Router & Phone Adapter.

  4. Insert the line from your telephone handset into the PHONE 1 port of the Hermes Router & Phone Adapter. Connect the other end of the telephone cable to a traditional analog telephone.

  5. Apply power to DSL or cable modem. Ensure the proper status indicators are lit.

  6. Plug the power adapter into the Hermes Telephone Adapter. The yellow stat light will blink for up to one minute. When complete the yellow STAT light and the green light will remain solid.

  7. Apply power to your router. Ensure the proper status indicators are lit. Apply power to devices connected to the Hermes Router & Phone Adapter. Your computer(s) do not need to be on in order to make calls.

  8. You can now make calls! Pick up the phone receiver and listen for a dial tone.
    If you do not have a dial tone, refer to the troubleshooting portion of this document.

 

About the Hermes Router & Phone Adapter

The Hermes Router & Phone Adapter enables you to connect your phones and either one or more computers to your broadband network. When connecting to a single computer, you do not need a router.

 

Voice Messaging
View a diagram that illustrates how to access your Voice Messages and Manage your account.

 

Features

Flash Call Transfer: With the first party on the phone, click the flash or hang-up button once, dial the number you wish to transfer the call to, and then dial #. When the dialed party answers, click flash again to connect the two callers and hang up to drop out of the call.

Caller ID Blocking: Turn this service on or off for all calls and then selectively turn it back on or off by dialing *67 before you dial the call.

Anonymous Rejection: Reject calls from anonymous parties who have restricted their identity. Anonymous callers are notified that you will not accept calls from restricted callers. However, this feature does not apply to callers whose numbers are not available.

Cancel Call Waiting: To make an uninterrupted call, you can cancel call waiting by lifting the handset, dialing *70, and dialing your party. When you hang up, call waiting will be on for the next outgoing call.

3-way Conferencing: To initiate 3-way conferencing, dial the first party. When the first party answers, press the flash hook. Then, dial the third party and before or after the add-on party answers, press the flash hook to form a 3-way conference call.

View Feature Access codes

 

Troubleshooting
ISSUE SOLUTION
No Dial Tone Check all connections to the Hermes Router & Phone Adapter. Make sure that the green light on the Hermes Router & Phone Adapter blinks only when the phone is off hook. If not, ensure that you have an Internet connection. Reboot your equipment.
Phone Does Not Ring Check all connections to the Hermes Router & Phone Adapter. Make sure the ring volume on the phone is properly adjusted.
Reboot your equipment.
Fast Busy Signal Reboot your equipment.
Can’t Enable DHCP
(Windows 2000, Me, NT)
Select Start in the Windows task bar. Then select Settings, Control Panel, the Network icon, and the Ethernet Adapter icon (or Local Area Connection). Then select [Properties]. Select Internet Protocol (TCP/IP). Write down all of the information provided in the window. Select Obtain an IP address automatically to enable DHCP. Close all windows and reboot the computer.
Can’t Enable DHCP
(Windows 95, 98)
Select Start in the Windows task bar. Then select Settings, Control Panel, and the Network icon. Select the Configuration tab.Select TCP/IP in the list of network components. Select the appropriate adapter associated with your computer’s Ethernet adapter. Select Properties and write down all of the information in the TCP/IP window that appears. Select Obtain an IP address automatically to enable DHCP. Close all windows and reboot the computer.
Can’t Enable DHCP
(Windows XP)

Select Start in the Windows task bar. Select Control Panel. Then select the Network Connections icon (in Classic View), or select Network and Internet Connections and then Network Connections (in Category View). Right click on the Local Area Connection icon. Then select Properties, Internet Protocol (TCP/IP) and then Properties. Write down all of the information provided in the window.

Select the General tab of the Internet Protocol (TCP/IP) Properties window. Then select Obtain an IP address automatically and Obtain DNS server address automatically. Select the Alternate Configuration tab and make sure that Automatic private IP address is selected. Select the General tab again and select [Advanced]. In the Advanced TCP/IP Settings window, ensure that DHCP enabled is selected in the IP address section of the IP Settings tab. Do not check any settings in the Default gateways and Automatic metric box sections.

USB vs. Ethernet Port If your broadband provider requires a USB connection instead of Ethernet, you must purchase a USB to Ethernet converter to connect to the Hermes Router & Phone Adapter. Most DSL/Cable modems permit use of only one port at a time, either the USB or Ethernet Port. The Hermes adapter should be connected to the Ethernet port from the DSL/Cable Modem via the adapater's WAN port and your PC connected to the adapter's LAN port. Use the USB port only if connecting to the adapter's WAN port with a USB to Ethernet Converter.

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